Shipping policy

 

Shipping/ Delivery Policy

Thank you for shopping at The Book Bucket!

This Shipping Policy outlines how we process and ship your orders within Australia.

Processing Time: We aim to process and dispatch your order within 1–2 business days (Monday – Friday, excluding public holidays) after receiving payment.

Please note this processing time applies to all orders, including those sent via Express Post.

Shipping/ Delivery within Australia:

We partner with multiple carriers — including Australia Post, Aramex, and Courier Please — to provide reliable shipping services across Australia.

Available carrier options and rates are calculated at checkout based on the weight and destination of your order, so you can choose the option that works best for you before completing your purchase.

Shipping/ Delivery Options and Estimated Delivery Times:

Standard Shipping: Estimated delivery time is 2–8 business days from dispatch, depending on your location within Australia and your chosen carrier.

Express Delivery (Australia Post Express Post): Available at checkout for eligible addresses. Estimated delivery time is 1–3 business days from dispatch. Please note that our standard processing time of 1–2 business days applies before Express delivery begins.

Please note that delivery times are estimates provided by each carrier and are not guaranteed. Delivery may vary due to public holidays, peak periods, and other factors beyond our control.

Shipping/ Delivery Costs: Shipping costs are calculated at checkout based on the weight and dimensions of your order and your delivery destination. You'll see the exact cost and available carrier options before completing your purchase.

Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor your delivery via your carrier's tracking portal.

Shipping/ Delivery Address: Please ensure the shipping address you provide at checkout is accurate and complete, including any apartment numbers, unit numbers, or business names. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Lost or Damaged Packages: While we take great care in packaging your books securely, occasionally packages may be lost or damaged in transit. If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date with your order number and any relevant photos of the damage. We will work with you and the relevant carrier to resolve the issue.

Contact Us: If you have any questions about our Shipping Policy, please contact us at: Email: onlinestore@thebookbucket.com.au

Thank you again for your support!